Enhancing the Traveller Experience with Biometric Technology
38%
More Travellers
Chameleon 8
Speeds up processing
Boost
Security and Traveller Satisfaction
Laxton’s implementation of biometric technology at Libertador General José de San Martín Airport has set a new standard for efficient, secure, and streamlined airport operations. By significantly improving processing times, enhancing security, and raising customer satisfaction, the project showcases how advanced biometric solutions can transform high-traffic environments. Laxton’s Chameleon 8 tablets have not only met the airport’s immediate needs but have also positioned it as a leader in adopting innovative solutions for modern-day challenges.
Project
Solution: Border Control
Region: Argentina
Year: 2023
Traffic Surge Highlights Flaws in Traditional ID Verification
In 2022, passenger traffic at Libertador General José de San Martín Airport surged by 38%. This sudden increase underscored the limitations of traditional ID verification methods, which were too slow and inefficient to handle the growing demand—with passengers expecting quicker service and the added need for privacy—especially for high-profile individuals—the airport sought a solution to enhance efficiency, security, and confidentiality during check-in.
Optimising Check-In Experiences
To overcome the constraints of traditional check-in methods, the Buenos Aires airport focused on three primary objectives:
Achieving rapid and secure identity verification
Safeguarding traveller privacy
Enhancing overall passenger satisfaction
Reads MRZ lines and ePassport chips with unparalleled accuracy and speed, ensuring a swift and error-free process.
Streamlining Airport Operations with Biometric Technology
Laxton played a pivotal role in transforming airport operations by introducing cutting-edge biometric solutions. The deployment was carefully planned and executed, with several key components driving success:
Technical Configuration: Laxton customised biometric tablets to align with the airport’s specific requirements and seamlessly integrated them with existing systems
Privacy Assurance: Ensuring the secure handling of biometric data was paramount. The solution adhered to global privacy regulations, guaranteeing that sensitive information was managed ethically and securely
Seamless and Secure Check-In with Chameleon 8
The deployment of Laxton’s Chameleon 8 tablets was pivotal in upgrading the airport’s operations. These lightweight and rugged devices offered fast, secure, and seamless check-ins by enabling the rapid capture of biometric data such as fingerprints, iris scans, and facial recognition for accurate identity verification. Equipped with MRZ readers, they efficiently processed passports and ID cards. Their rugged design suited various checkpoints, even in challenging environments. The tablets’ high-speed processing capabilities reduced check-in times, and their advanced encryption ensured data security, while integration with existing systems streamlined overall operations.
Driving Prestige Through Enhanced Customer Satisfaction
By adopting Laxton’s biometric solutions, the Buenos Aires airport set new benchmarks for service quality. The introduction of Chameleon 8 tablets significantly reduced waiting times, streamlined passenger processing, and improved traveller satisfaction.
The seamless integration of these devices minimised errors and allowed for efficient interactions at every touchpoint, from check-in to boarding. Positive feedback from passengers, coupled with the operational improvements, bolstered the airport’s reputation. This collaboration between Laxton, Thales, and the airport demonstrated how biometric technology can elevate service standards while simultaneously improving security and operational efficiency.
